Delaware Moving & Storage

When the packers came it seemed like there was one hard worker and the other worker was not around much (he even went to eat breakfast in the truck right after he arrived). He was moving at half the pace of the other worker was who immediately started working upon arrival. The packing was completed. The next day, the movers arrived at 9am, 30 minutes after the scheduled time. There was no leader, no clear direction. They started disassembling and were leaving hardware in furniture with a potential for damage. They were not wrapping any of our furniture and they were not aware this was necessary. They broke and damaged furniture right in front of us after we repeatedly begged them to wrap and cover our furniture. We paid over $300 in professional furniture covers and they were just throwing them on top of the furniture rather than wrapping each piece properly. They had plenty of supplies on had to do so and were asked repeatedly to wrap and protect furniture. In addition, there was one hard worker and three workers who kept disappearing. It was so bad they were all yelling and cursing at each other. I stepped in and asked them to handle the situation and stop arguing with each other. They refused to work, especially Jay and another gentlemen who did the paperwork. My family and I had to step in to get the job done. The workers were literally standing around watching us move our belongings. This was most definitely the most unprofessional move we have ever experienced and I am certain all of our furniture was damaged. I called and spoke with the manager. She never apologized and never called back.

Management has yet to return a call.

Move size: 4 Bedroom Home Service cost: $5000

I will never recommend delaware moving and storage to anyone !! Not only was I berated by one of the movers but they destroyed my bed and my daughters bed, they were rude because I was not sure where I wanted certain items placed and they over charged me by an hour at $130 per hour bc they went somewhere for lunch between houses and showed up at 8:30 when they stated they would be there by 8 the job was completed half [EDIT] by 12:15 and they charged me until 1 as that was how long it would take to get back to their base. So in my opinion you can find better and cheaper if you can do it yourself with a uhaul and some guys you already know then to let them do it for you.

Service cost: $610

I had recently moved from Grenville DE, to Boca Raton FL, and I spent in totally after tip, 7,000 dollars. The service was worth ten. I was combing thru estimates with a friend when she seen Delaware Moving and strg, she had a mixed feeling. When she used them, she had a challenging move ie. very expensive items, and furniture, and an old house. Yet it was flawless. I think she might have even used pleasurable as an adjective. However.. her sister in law not so lucky. Her sis in law got a crew of what appeared 2 be, "3 dope dealers from westside" who had as much education as my 3yr. old. ok literally one of them couldn't even spell loft on the boxes lol/smh. So we came to the conclusion that every company has this problem: they allocate a percentage of their payroll to a handful of full-time employees that don't allow them fully staff their roster with quality help. What this means to the consumer is, moving is a crap shoot no matter what company you hire!! Unless you do your homework. So when I booked my move I had the owner profile a few of his best drivers. The guy sue had was their 2nd ranked driver according to cust testimony. I was lucky enough to be able to get their #1. He was professional, boasts 10yrs experience, hott yet very approachable, very articulate, seemed like he was overqualified for the job. lol. This guy personally packed my china, stemware, and kit. The next day he a did a thourough, legible inventory of my goods, then masterfully loaded his truck. He arrived promptly in fl exactly when he told me he would and delivered my things with great care. Now this is great but takes some extra work to pull off. 1st of all thiers a high demand for him so I had to change some of my dates, (but you may get lucky) if I had to do it again, I would've just paid extra to get them to flex his schedule, and 2ndly you have to stress providing good helpers. As good as warren was he didn't handle everything. Last but not least buying lunch is not a tip. Cash in hand at the end of everyday for driver and crew respectively goes an astronomically long way! We tipped warren a total of $200 and gave the help 50 bucks a day for 3 days. In closing I want to wish you good luck and if you are a successful person who can afford a great move, but do not have the time to waste on angst an aggrivation, im going to do u a solid, he left me a card with his business #3025441490. He told me if I call him he will get the ball rolling on my next move.

Service cost: $5000

I contacted company for a quote on Thursday, 3/14/13, and Dave Sterling said he would come out on Wed., 3/20/13.  On that date, he called and had to re-schedule due to a family emergency.  He came on Friday, 3/22/13.  He did an inventory of the house and gave us full information on how the move would be handled.  He then promised to send me a quote no later than Monday, 3/25/13.  I was impressed and thought this would be the company I'd choose.  However, Monday came and went, so did Tuesday, and I received no quote.  I called him on Wed., 3/27/13, and he answered his cell phone - he said he was on vacation in KY and was at a museum at the time, but he promised to call me with a quote later that day.  He did not call. I called him again on Tuesday, 3/28/13, and got his answering service.  I left a message saying how disappointed I was in him and the company for making me follow up so often just to get a quote.  Then I said there was nothing more to say than "forget it".  I got a call a few hours later and Dave didn't even acknowledge my message directly.  He thought it was all taken care of, that DE Moving & Storage company's phone lines were down, blah blah blah.  I finally got a quote for three times what another company had quoted.  What a major disappointment and stressful experience! I couldn't trust a company to handle my move after going through this type of sales experience.

Service cost: $3300

Do not use this company.  The salesman was OK but the storage and moving process was not.  We had items damaged (brand new dinning table, desk tops, floor lamp that looked like someone played football with it, and items that never made it to the destination.  Wheaton national and Delaware Moving played point the finger at the other with us the losers. While Wheaton National made some payment for the damaged desk tops, unfortunately we did not take out additional insurance on the items so we received almost nothing for the lamp (valued at about $400) and the items that I suspect someone else is now using.  As we had items in storage we can not tell where the problems occurred.  Best advise is to stay far away from both companies.

Service cost: $8000

We have moved twice and this was the worst experience. Initially they arrived with the wrong truck. Finally began moving our things in with the correct truck at lunch time - 3 hours later. The men damaged our head board and tried to cover it up - later then said it could be fixed.  Boxes were labeled but they threw them anywhere in the house - we had to move things ourselves afterwards.  They were coming through various doors and were not controlable.  Towards the end of the day I think they just wanted to be done and put anything they unloaded in the lower level. It was a few days before Christmas and their party was that night - they wanted to be done. One guy out of the whole crew was kind enough to address me, the others did not care on iota.  We supplied pizzas and drinks to all the ungrateful people all day. As we unpacked boxes and put furniture (moviing it ourselves) after they left, we found more broke things in boxes and scratches on furniture. One antique sideboard had a corner chipped completely away. 
The next day we waited for the second, smaller delivery. Finally when we called, they denied there even was one.  I expalined how bad the previous day was and I wanted/needed to see the rest of our items.  These items had been in their storage facility being 'cared' for I thought.  I told them I did not want to see any of the men form the previous day except for that one guy, and they agreed very kindly.  Very decent people came and unloaded the rest of our belongings.  They also apologized fro the bad men fromt he previous day too.
The subsequent dealings with DM&S to fix the damaged furniture and /or claim for broken items was extreemly disappointing. Nothing was fixed  by a very qualified furniture person.  Our headboard still has a gauge that they"fixed" - always a bad reminder of this experience. My mothers coffee table no longer matches the end tables as it did originally because the 'repairman' SPRAYED the wrong finish on the ENTIRE table and dropleaves trying to fix a 2 inch scratch. After contacting an actual qualified furniture repairman, he said the coffeee table would have to be refinished completely now, costing $800.  Broken items were found to be 'not covered' damages under the 'insurance'. 
I would never deal with this company again based on this experience.

Service cost: $10000

We moved in July. The movers arrived three hours late, but still finished on time. When unloading our items we had a lot of damaged to our furniture. I was upset but paid for the extra insurance. The insurance did pay for everything expect fixing my grandmothers furniture(which is 80 years old and can not be replaced) I just wanted it fixed. The insurance company gave me $200 for fix. I used the company they recommended and It cost me $1000.00 to fix. The insurance companies response "not our problem." Well if it was packed right in the first place it would not have happened. And why even get insurance if they refuse to pay. I would never recommend them.

Move size: 4 Bedroom Home Service cost: $8000

I hired Delaware Moving & Storage Inc. in the summer of 2019 to pack, store, and deliver my household to New Jersey. Based on my experience, the best way I can describe Delaware Moving & Storage Inc. is fraudulent, disorganized, and unprofessional.

30% of my items were missing by the time they arrived at the final destination. After several calls to Delaware Moving and Wheaton, who they used for the cross-state line move, they just stopped responding to me. I had spent ~$1,000 purchased extra insurance to cover my move.

Stay away from Delaware Moving & Storage Inc. or Wheaton. They are a fraud.

Move size: 4 Bedroom Home Service cost: $5900

DE M&S moved me locally (about 6 miles) in November 2021. They did the packing and unpacking of my almost-new 65" LCD TV (although later they claimed they did not). At any rate, the TV sustained serious damage, obviously due to careless handling. Attempts to get some compensation for this were fruitless. Their claims rep (Sandy) did not return my calls initially, and when she finally did, she hung up on me, evidently because I used profanity (I made a statement about the "damn" TV). But I had already received a letter saying they were "not responsible for TV sets, whether or not ...packed or unpacked by the Company". My advise is to avoid this company like the plague.

Move size: 1 Bedroom Home Service cost: $1000

Bad experience. DE Moving & Storage lost two large items - an 8' stepladder and a 48" glass tabletop that was specially crated at an additional charge of $280. At loading, I asked the driver about insurance coverage for items they might lose or fail to deliver. He assured me they would replace the item regardless of the coverage I chose. NOT SO. I was paid $0.60/lb. for the lost items (not including the special crate). I have tried reaching out to Customer Service both at DE Moving & Storage and at Wheaton. No reply from either. They fail to honor what their employees tell the customer, and they seem not to care.

Move size: 4 Bedroom Home Service cost: $10000